Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

Please note that the return shipping fee must be covered by the customer, unless the original products are defective.  

Step 1: Submit return request

To start a return, you can contact us at help@maroam.com. In your subject line, please include "RETURN, Order # [insert your order number]". If there are quality issues, please provide photos of the defective parts of the items. Once the return request is submitted, our team will respond within 24 hours.

Step 2: Pack and mail back your items

We’ll send you the instructions on how and where to send your items if your return is accepted.

Step 3: Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. You will receive an email to confirm the refund has been completed. 

Which items are eligible to be returned?

All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Items not in the condition mentioned above will not be accepted. 

Conditions that are not deemed as defective in quality:

Loose threads, raw edges, thickness, the texture of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.

Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.

Damages due to usage, washing, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.

Returns due to sizing issues do not constitute quality issues.